eReader Relay Docs

Start with the symptom you see. For how the app works, read the iPhone and iPad app guide.

Symptom	What to do
eReader Relay is missing from the share sheet	Scroll to the end of the app row and tap More, or tap Edit Actions… below the actions, and turn on eReader Relay. Restart the phone if it still does not appear after installing.
The share sheet says Sign in to share	Open the app and sign in, then choose a destination on Destinations. The share sheet only works once both are done, and stops after you sign out or the session expires (sessions last 30 days).
The share sheet says the destination is no longer available	The eReader or reading list was removed or archived on the website. Open the app, go to Destinations, and choose another.
The share sheet says Nothing to send	The app you shared from did not include an http or https link. Share the page from Safari, or copy its link into the app's Send tab.
Plan limit reached	Your plan's allowance for EPUB sends or reading lists is used up. The message says which limit applies; see Billing for each plan's limits.
A reading list is missing from Destinations	Only active reading lists appear. Resume the list on the website, then pull down on Destinations to reload.
A new eReader is missing from Destinations	Pull down on Destinations to reload after adding the device on the website.
A send stays Queued or Building	Keep the app open; it checks for up to an hour. Long or image-heavy pages take longer. If nothing changes, check the EPUB library on the website.
Not delivered	Relay could not read the page or send the email. See Article capture for pages that cannot be read and Delivery for email problems.
Delivered, but nothing on the Kindle	Add the Relay sender to Amazon's approved list (Kindle approved sender), check the device's Send-to-Kindle address, and allow a few minutes.
The sign-in sheet closes without signing in	Tap Sign in again and finish with Allow app. If it keeps failing, see Sign-in troubleshooting.
The title shows the website's name instead of the article	Relay replaces it with the article's title once it has read the page; Recently sent updates while the app is open.

Still stuck? Report a problem with the time of the send, the link, and what the app or share sheet said. Do not include your password.